The online account that motorists use to access the services of the National Transport and Safety Authority (NTSA) has been down for quite a while slowing business and putting motorists on edge.
“Hello TIMS account has been down for months now very hard for car dealers to do business can you address the issue,” one user wrote.
A simple search of the words NTSA TIMS on social media gives back a litany of complaints.
According to sources, the old TIMS account which was a donation from Chinese firm HUAWEI was pulled down, forcing NTSA to look for a new one, which after it was installed locked out fraudulent activities and as such staff have sabotaged the system.
The new system has been acquired at a cost of Sh500 million from a company associated with well-connected directors of Copy Cat Limited.
The fraudulent activities, such as double registration and employees’ jumping of queue in the transfer of vehicles, that were rampant in the old system have been removed.
Some within the ICT Ministry blame the current system problem at NTSA on sabotage as the new system has generated an audit trail showing the kind of fraudulent activities which were in the old system. So those involved are thought to be actively sabotaging the new system.
Here are some complaints we sampled:
Weeeeeh….mbona TIMS inaonyesha my DL expired in 2017 yet I had renewed? alafu NTSA blocked me on twitter…idiots
— Ohta Ryota (@Ohta_Ryota) October 18, 2021
— Brian Bett (@bettbrian_) October 19, 2021
Lakini Tims haifanyi , have tried to change my booking to a later date with no sucess
— Sir JN² (@NdegwaU) October 19, 2021
NTSA( TIMS) services are not working from sunday,they should sort out this issue.
— Daniel kim (@Danielnjorogek) October 19, 2021
Good evening @_fels1 ,before you grab your cold white cap.I would wish you to seek for me the attention of @ntsa_kenya ,Their tims account portal cant be accessed since juzi.I was unable to book my test drive exams that were today and their is no official communication from them
— Ja Butere fines't (@AtenyaFredrick) October 19, 2021