Safaricom launched their home internet services, known as Safaricom Home Fibre, twice. The first time it flopped.
But many complaints from Kenyans have confirmed that the whole thing has been a scam, as Kenyans struggle to get internet.
Safaricom home fibre packages are categorized based on speed and prices.
The telco’s half-year report also show it laid out more than 5,500 kilometres of fibre optic cable, an additional 500 kilometres when compared to the previous first-half of the year.
This also saw it increase its fibre coverage by 400 to pass by 2,000 businesses. The latest statistics indicate that Safaricom has so far connected 171,000 homes with fibre internet.
Here are some complaints from social media users confirming that the company is only focussed in growing the numbers and not offering Kenyans what they promise
The only thing about Safaricom Internet is the Home Fibre… Anything else is slavery…the more you use the more expensive the daily, ever-changing bundle offers become #AllInOneBundle
— ???????????????????????? ???????? (@Maccoscyrus) March 27, 2019
My safaricom internet is really annoying… What the fuck!!!?
— sam (@s_nakhone) February 10, 2019
Safaricom Home Fibre: This is what impunity looks like
They started off so well and the home internet looked very promising. The speeds were exactly as advertised.
Today, Safaricom home internet speed is the worst. One can never get better than 1Mbps.— Muthui Mkenya ???????? (@MuthuiMkenya) May 6, 2019
Price and internet speeds wise, is Safaricom Home Fibre worth quitting Zuku for?
— Tetty Too Much ???? (@Mss_Demeanour) March 26, 2019
Safaricom internet is trash ????????
— Ms Wanjohi (@wanjohistellah) May 2, 2019
Is it just me or is Safaricom internet hella slow?
— Miss Calculated (@justrubyv) March 12, 2019
@sylmulinge @bobcollymore Hi Bob, I am so saddened and frustrated about Safaricom home Fibre. I was connected and then disconnected after moving to the next house in the same estate.
Dan has been making promises for a year now with no progress.
Now over 80 people have moved— Josphat Endege (@Josphatsh) May 11, 2019
@Safaricom_Care Home Fibre Internet nowadays is a pale shadow of the speed we used to enjoy when it launched
— Sammy Luvinzu (@sluvinzu) May 11, 2019
Btw mm nimechoka na hii home fibre ya saf, ujinga sana @SafaricomPLC… Nijikute nalipia hii ujinga tena
— Le Caractère (@_NashJr) May 11, 2019
@Safaricom_Care @SafaricomPLC What is wrong with my home fibre. The subscription is active but there isn’t an internet access????? Account number: 11047895
— Yaseer Abdul™ (@yaseer_kore) May 10, 2019
@SafaricomPLC @Safaricom_Care I have renewed my home fibre subscription today but it has been on and off
, please assist. Accnt 11040110— Leonard Chamny (@LeonardChamny) May 10, 2019
Another day to remind y’all @SafaricomPLC @Safaricom_Care home fibre is highly overrated
— Ospreys (@Smalzz_) May 9, 2019
@Safaricom_Care your home fibre network is extremely slow nowadays, what is the matter?
— Mbiyu (@mmbiyu) May 9, 2019
@Safaricom_Care what wrong with home fibre its very unstable since yesterday account 11148216
— denis gathirimu (@denodex) May 9, 2019
@Safaricom_Care home fibre at night is terrible. Terrible. A/c 11000480. This is all nights. Frustrating
— Kimathi (@kennkimathi) May 8, 2019
@Safaricom_Care what’s up with home fibre today?? Account 11023605
— Joy Awinja (@Joyroddy) May 8, 2019
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