It appears that the cybersecurity breach that plagued Stanbic Bank Kenya on Monday was not an isolated incident.
The Bank of Africa Kenya also experienced a similar phenomenon that saw unintended deposits appearing in customer accounts, causing widespread confusion and concern.
However, the joy was short-lived as they soon realized that they could not access their funds through online or mobile banking channels.
Both banks reported the incidents to the Central Bank of Kenya Anti-Fraud Unit and reversed the mistakenly transferred funds.
While Bank of Africa Kenya remained mute on the incident, Stanbic Bank issued a rather underwhelming statement assuring customers that their data is safe and that the situation is under investigation.
What Happened To Our Money? Stanbic Bank Statement Leaves Customers In The Dark
Bank insiders who spoke to us on the condition of anonymity expressed a strong suspicion that the incidents were hacking attempts, and that the attackers had managed to inject erroneous deposits into customer accounts.
The extent of the damage caused by the attacks is still unknown.
With the banks yet to provide a full explanation of what happened, many customers remain concerned about the fate of their money and the potential for further cybersecurity breaches.
This lack of transparency and communication has been roundly criticized since it is the responsibility of bank management to keep customers informed and reassured in such situations.
The failure to do so not only erodes trust in the institution but also leaves customers feeling vulnerable and exposed.
As the investigation into the incident continues, many are calling on the banks to provide more information.
Until then, it remains to be seen what the ultimate outcome of this situation will be and whether customers will be able to recover their missing funds.
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