CAPTION: Equity Bank MD and CEO James Mwangi at a past event
Finserve Africa Limited is a mobile virtual network operator in Kenya. It is a wholly owned subsidiary of Equity Group Holdings Limited and is using the Airtel Kenya network as its carrier.
Equitel was born out of this. It is the brand name.
The below scam was pulled on 23rd August, 2019.
Hi Naykundi,
Kindly expose this scam from equity bank
Somebody called me asking whether I received a text regarding maintenance of my Equitel, I said no and they said they I should hang up so that they confirm
A few minutes after hanging up, I received a text with a certain code, then the person called immediately after that.
Seeing that a text had come through with a Equity Bank name, I trusted them and gave them my bank account and National ID numbers, but became suspicious after they asked me for my Equitel account Personal Identification Number (PIN)
I hanged up and called Equity’s customer care number to confirm this; they reeleaded that those were scammers.
How comes those scammers had everything about me right?
Why did Equity send me a text from their true line?
I had not stated my National ID number correctly, they actually corrected that through the phone call I had with them (scammers)
The big question, is how comes I received a message with a code from a correct Equity bank number?
Here is the picture I took of the message
Screenshot
This incident can be confirmed using Equity Bank account Number [withheld].
Another Issue
At Equity Bank Garden City Branch, a lady charges Kshs. 50 for any photocopies of KRA and ID Number one makes while opening an account.
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