How to Report a Number to Safaricom and Protect Yourself from Fraudsters

Safaricom is the leading mobile network provider in Kenya, offering a range of services, such as voice, data, SMS, and mobile money.

However, some fraudsters try to scam Safaricom customers by sending fake messages, making fake calls, or asking for personal information.

If you receive any suspicious communication from someone claiming to be from Safaricom, you should report the number to Safaricom and take precautionary measures to safeguard your account and your money.

In this article, we will show you how to report a number to Safaricom and what to do if you are a victim of fraud.

How to Report a Number to Safaricom and Protect Yourself from Fraudsters. Learn the steps and tips to report any suspicious communication and safeguard your account and money.

Contents hide

1 How to Report a Number to Safaricom

2 What to Do If You Are a Victim of Fraud

3 How to Prevent Fraud

4 ALSO READ

5 Conclusion

How to Report a Number to Safaricom

Safaricom has created a service to report any suspected fraud on their network so that action can be taken. Here is a simple procedure you should follow to do this:

Upon receiving a fake message or a call from a fraudster, do not reply, call back, or follow any instructions. Instead, note down the number of the sender or the caller, and the content of the message or the call.
Forward the number or the message to 333, which is a free SMS service provided by Safaricom. You will receive a confirmation message that your report has been received and that the investigation team will look into it.
Alternatively, you can report the number or the message to Safaricom’s official Facebook or Twitter pages, which are SafaricomPLC. You can also contact the police by dialing 999 or 911 on your phone.

What to Do If You Are a Victim of Fraud

If you have already fallen victim to a fraudster, you should take immediate steps to minimize the damage and recover your money. Here are some tips on what to do if you are a victim of fraud:

If you have shared your PIN, password, or any other personal information with a fraudster, change them as soon as possible. You can change your M-PESA PIN by dialing *126# or *234# on your phone. You can also visit any Safaricom shop or agent to reset your PIN.
If you have sent money to a fraudster, or if you have noticed any unauthorized transactions on your account, call Safaricom customer care on 100 or +254 722 002100 to report the incident. Provide all the necessary details, such as the date, time, amount, and number of the transaction. Safaricom will try to reverse the transaction or block the fraudster’s account, depending on the case.
If you have lost your SIM card or your phone, or if they have been stolen, call Safaricom customer care on 100 or +254 722 002100 to report the loss and request for a SIM swap. You will need to provide your ID number and answer some security questions to verify your identity. Safaricom will deactivate your old SIM card and issue you a new one with your existing number and balance.
If you have any evidence of the fraud, such as screenshots, receipts, or messages, keep them for future reference. You may need them to support your claim or to file a police report.

How to Prevent Fraud

The best way to protect yourself from fraud is to prevent it from happening in the first place. Here are some tips on how to prevent fraud:

Be wary of messages or calls from unknown or unfamiliar numbers, especially if they claim to be from Safaricom or any other organization. Safaricom only calls from 0722000000 and never asks for your PIN, password, or any other personal information.
Do not share your PIN, password, or any other personal information with anyone, even if they claim to be from Safaricom or any other organization. Safaricom never asks for such information, and you are the only one who should know it.
Do not follow or key in any instructions or codes on your phone, unless you are sure of the source and the purpose. Fraudsters may use such instructions or codes to access your account or to trick you into sending money to them.
Check your M-PESA balance and transaction history regularly, and report any discrepancies or anomalies to Safaricom customer care. You can check your M-PESA balance by dialing *234# or *126# on your phone. You can also download the mySafaricom app, which allows you to manage your account and services conveniently.