Have you ever forgotten or lost your KRA PIN and wondered how to get it back? If yes, then you are not alone.
Many Kenyans face this problem every day, especially when they need to file their taxes, apply for a loan, or register a business.
But don’t worry, there are several ways to retrieve your KRA PIN using your ID number or other details.
In this article, we will show you how to retrieve a KRA PIN in minutes using the latest methods and tools available in 2024.
What is KRA PIN and why do you need it?
KRA PIN is a unique personal identification number that is issued by the Kenya Revenue Authority (KRA) to every taxpayer in Kenya.
It is used to identify and track your tax obligations and transactions with KRA and other government agencies.
You need a KRA PIN for various purposes, such as:
- Filing your income tax returns and paying your taxes online using the iTax portal
- Registering and renewing your business name, license, and permits
- Applying for a bank account, loan, mortgage, or credit card
- Opening a M-Pesa or other mobile money account
- Buying or selling land, property, or vehicles
- Applying for a passport, visa, or national ID card
- Getting a driving license, insurance, or NHIF card
- Applying for a government job, contract, or tender
- Registering for HELB, NSSF, or other social security benefits
As you can see, having a KRA PIN is essential for almost every aspect of your life in Kenya.
Therefore, it is important to keep your KRA PIN safe and secure and retrieve it as soon as possible if you lose or forget it.
How to retrieve KRA PIN using ID number
The easiest and fastest way to retrieve your KRA PIN is by using your ID number. You can use your ID number to retrieve your KRA PIN through any of the following methods:
iTax portal
The iTax portal is the official online platform for filing and paying your taxes, as well as accessing other KRA services. You can use the iTax portal to retrieve your KRA PIN using your ID number by following these steps:
- Visit the iTax portal website at
- Click on the “Forgot Password/Unlock Account” link at the bottom of the login page
- Enter your ID number and click on “Send OTP.”
- You will receive a one-time password (OTP) via SMS or email
- Enter the OTP and click on “Verify.”
- You will see your KRA PIN and email address on the screen
- You can also reset your password and unlock your account if needed
- You can then download your KRA PIN certificate from the portal or request it be sent to your email
KRA M-Service app
The KRA M-Service app is a mobile application that allows you to access various KRA services on your smartphone.
You can use the KRA M-Service app to retrieve your KRA PIN using your ID number by following these steps:
- Download and install the KRA M-Service app from Google Play Store or Apple App Store
- Launch the app and select the “PIN Retrieval” option
- Enter your ID number and click on “Submit.”
- You will receive a confirmation code via SMS
- Enter the confirmation code and click on “Verify.”
- You will see your KRA PIN and email address on the screen
- You can also request that your KRA PIN certificate be sent to your email
KRA office or Huduma Centre
If you are near a KRA office or Huduma Center, you can visit and ask for KRA PIN retrieval services.
You will need to carry your original ID card and a copy of it.
You will also need to fill out a PIN retrieval form and pay a nominal fee.
The KRA officer or Huduma agent will verify your details and provide you with your KRA PIN and KRA PIN certificate.
If you are not near a KRA office or Huduma Centre, you can contact KRA via social media or email and request KRA PIN retrieval services.
You will need to scan your ID card in color and send it to KRA via any of the following channels:
- Facebook:
- Twitter:
- Instagram:
- WhatsApp: 0711099999
- Email: [email protected]
Explain that you have forgotten your KRA PIN and request assistance.
You will also need to provide your phone number and email address.
The KRA representative will verify your details and send you your KRA PIN and KRA PIN certificate via email or SMS.
How to retrieve KRA PIN without ID number
If you don’t have your ID number or you have lost your ID card, you can still retrieve your KRA PIN using other details, such as your name, date of birth, or email address.
However, this method is more complicated and time-consuming, and you may need to visit a KRA office or Huduma Centre in person.
You can use the following steps to retrieve your KRA PIN without ID number:
- Visit the iTax portal website at
- Click on the “Forgot Password/Unlock Account” link at the bottom of the login page
- Click on the “Don’t have ID number?” link at the bottom of the page
- Enter your name, date of birth, and email address, and click on “Submit”
- You will receive an error message saying that your details are not found in the system
- You will also receive an email from KRA with a reference number and instructions on how to proceed
- You will need to visit a KRA office or Huduma Centre with your reference number and any other proof of identity, such as a passport, birth certificate, or driving license
- You will need to fill out a PIN retrieval form and pay a nominal fee
- The KRA officer or Huduma agent will verify your details and provide you with your KRA PIN and KRA PIN certificate
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Conclusion
Retrieving your KRA PIN is not a difficult task if you know the right methods and tools to use.
You can use your ID number or other details to retrieve your KRA PIN in minutes using the iTax portal, the KRA M-Service app, a KRA office, a Huduma Centre, or KRA social media or email.
However, you should always keep your KRA PIN safe and secure, and avoid sharing it with anyone who is not authorized to access your tax information.
If you need any assistance with retrieving your KRA PIN or any other KRA service, you can contact us at Cyber. co.ke Portal and we will be happy to help you.
