This morning, Kenya’s biggest teleco Safaricom experienced a major glitch in their systems that allowed subscribers to acquire data bundles for free.
The news that “Safaricom Platinum” — an integrated plan that gives customers a personalized bill manager — was undergoing some technical problems, spread like wildfire.
The glitch allowed subscribers to purchase data bundles and call minutes without airtime and soon enough, word was all over the interwebs as everyone rushed to grab a piece of this extremely rare cake from a company that has often been accused of ripping Kenyans off.
— DnD Gifts (@dnd_gifts) June 28, 2019
@SafaricomPLC Safaricom PLC, I'm here to report a loophole on your systems, people have been buying bundles from you without your knowledge and without paying, kindly check on your 30 days bundles and platinum packages,
A happy telkom customer
— WhatsApp (@peekay_photos) June 28, 2019
Go and buy Monthly bundles via bonga points…Safaricom is experiencing a glitch pic.twitter.com/9tZGv1Uwat
— Latiph◾ (@latiphyarrow) June 28, 2019
Have you scammed safaricom yet ama you're not a morning person?Laleni tu 😂
— Wangeshie❤ (@Wangechi_D) June 28, 2019
Can someone give connection to those safaricom hackers. I need to be getting first hand information whenever there is chance to take back what's mine. ☺️☺️ pic.twitter.com/40tOqNNyby
— Esoteric Thoughts (@kurgatkogeyben) June 28, 2019
😂😂One of my sisters this morning.
Safaricom wako nasi kila wakati.
We are and will stay loyal. pic.twitter.com/oPigTtJns6
— Tetu wa New Singapore 🇸🇬 (@SonofTetu) June 28, 2019
Safaricom are yet to release an official statement on the matter but screenshots doing rounds on social media indicate they have already started informing those who “illegally” purchased data and minutes to visit their nearest Safaricom outlets to rectify the mistake.
More updates on this story to follow.