I have always complained about Safaricom and third parties but it seems they are not doing anything about it . At one point in time, you might have lost 10 shillings, 20 shillings , 30 shillings or even more to third parties.
I remember Last year I had purchased 100 shillings airtime to call my girlfriend but lost 70 shillings to a third party after receiving a quote that I would have googled and copy pasted from the internet. After calling Safaricom, they told me I had subscribed and they could not help me refund the cash but deactivate the service. I just lost my 70 shillings and never called my girlfriend …She was mad but understood after I spent my precious time explaining. Safaricom has messed up with her many times.
I am not the only one who is silently suffering. You may have lost your hard earned cash to a third party that sent you a love quote ..Etc . Back to my Village. An old grandma was forced to change her line because third parties were stealing from her. Tell me how she subscribed to these love quotes yet she cant understand or interpret a word in English ! I helped her unsubscribe but she never got back her cash.
Third parties need to be regulated but Safaricom is not ready to do that because they pocket millions from these third parties. The suffering on our people has become too much. All this is done for profits, we have to say enough is enough. This must stop if not today, NOW. The fact that many Kenyans are loyal to them should not make them take us for granted, steal from us or make them ignore our cries.
Last time, I raised an issue about theft sponsored by Safaricom but nothing was done. During the release of national exams, many of these scams involving third parties usually come up with promises like ” Send your Index number to this number and you’ll get your results immediately “.Though some people get their results, many people end up not getting the results and their hard earned bucks never refunded.
Now there was this Third Party scam which promised to tell you where your Kid has been selected to after the form one selection exercise. This is what the standard reported.
Well, I tried to inquire and this is what the fellas told me after sending my cousins index number to 20042 :
The fact that they deducted my cash w/o telling me what I asked for startles me .
